OPERATIONS MANAGER APPLY NOW

Maya’s Flowers is looking for a passionate & energetic candidate to kick start and lead our operations, logistics and service function. In this role you will work closely with our founding team as one of our first team members to help us deliver exceptional consumer experiences. We are looking for a dynamic, organized self-starter who has a passion for flower, service and team building to join our team.  

We are seeking someone with a go-getter attitude and who is willing to think outside the box and get their hands dirty. If you have a passion for consumer service and seek to disrupt the floral industry by delivering exceptional floral experiences, keep reading as this role may be for you. 

Responsibilities: 

• Support & build the day to day operations and service of our growing customer base
• Communicate with farm and warehouse teams to ensure all orders are filled and accurate
• Oversee an accurate inventory log and purchase orders of all items
• Propose and build solutions to drive the scale and efficiencies in our systems, including but not limited to a CRM solution and Inventory management system
• Create reports and feedback loops to drive customer satisfaction and product development
• Maintain complete understanding of workflows and keep up to date on any changes or issues
• Support the founding team with operational and seasonal forecasts
• Drive negotiations and management of our logistics partners when appropriate
• Be available to answer questions and solve problems throughout the day

Requirements:

• 5+ years experience in customer service, operations or supply chain role 
• Strong written and verbal communication skills 
• Ability to manage customer expectations in a professional and timely manner
• Able to navigate ambiguity and shift direction when priorities change
• Positive attitude and desire to think collaboratively to solve problems
• Spanish language is a plus, as is experience working with remote teams
• We stop to smell the roses daily, so a love for flowers is a huge plus
• Role will be fully remote with potential travel to the family farms in Bogota, Colombia, Quito, Ecuador and/or the Miami & NY office